If you are not satisfied with your shopping for any reason, first thing you need to do for the return of your product / order is, to send us your request within 14 days from the date of receipt. You can follow the steps below to create a refund request.
1. Go to the "Orders" page from the "My Account" section on www.IKEA.com.tr and IKEA Mobile application.
2. Click the "Return Request" button next to your order.
3. If you purchased the same product more than once, select the number of items to be returned.
4. Answer the questions “Is the product unpacked?”.
5. Select the reason for the return and for the “Defective Product, Incorrect Product and Damaged Goods” options upload the product photos by clicking “Upload Photos” showing the defect of the product.
6. Click the "Continue" button and create your return request.
7. Note the return delivery code on your screen. You can also access your return delivery code from the "My Orders" page and the notification e-mail sent to your registered e-mail address.
8. You can create the same return code for the products in your order. The return code must be obtained separately for each of your orders and the packages must be prepared and delivered separately.
9. Deliver the package with the return delivery code to the delivery company of your choosing within 7 days. Simply provide the code and you do not need to specify a return address. In case you have passed 7 days, you must get the return delivery code again. This period is 10 days for high-volume product returns.
10. For the return of your high-volume products, delivery company will be directed to your address to receive the products. You can see this information on the screen that appears after creating a return request and in the notification mail sent to your e-mail address.
After we receive your returned products / order, IKEA evaluates their compliance with the return conditions.
11.For the invoices issued on behalf of the company with the product to be returned, the exchange process can be made by issuing a return invoice with the company's information.
Thank you for your evaluation.