Frequently Asked Questions

If you want us to pick your furniture and have it delivered to you, we offer a combined in-store picking with delivery service.

*Picking with delivery for selfservis products are TRY 150. (For Self-Service Products)

Before planning your new kitchen the integrity of measurements is crucial. If you prefer, our experienced IKEA team can visit your home and provide you the measurement service.

TRY 150 for in-city address.

Measurement fee will be refunded as soon as you buy the kitchen.

If your car is not big enough and you want your products to be transported to your address, we can help you at low cost.
 
City Delivery Service*
Nearby Areas (up to 70 km)
Up to 3,500 TL : 200 TL
Above 3,500 TL: 6% of the total product value

Distant Areas (70 km and above)
Up to 3,500 TL : 245 TL
Above 3,500 TL : 7% of the total product value

Out-of-City Delivery Service*
Up to 150 km and up to 3,500 TL : 350 TL
Above 3,500 TL : 10% of the total product value
Between 150-500 km and up to 3,500 TL : 420 TL
Above 3,500 TL : 12% of the total product value
Above 500 km and up to 3,500 TL : 525 TL
Above 500 km and above 3,500 TL : 15% of the total product value


Special City-in Delivery Service for Sofas and Armchairs*
Nearby Areas (up to 70 km)
Up to 3,500 TL : 200 TL
Between 3,500 TL and 25,000 TL : 6% of the product value
Above 25,000 TL : 1,500 TL

Distant Areas (70 km and above)
Up to 3,500 TL : 245 TL
Between 3,500 TL and 25,000 TL : 7% of the product value
Above 25,000 TL : 1,750 TL

"Special transportation service prices for chairs and sofas are not applicable for orders and delivery points in Adana and Bodrum."'

Order and Pick up Point Delivery Service

City Delivery Service*
Up to 3,500 TL : 350 TL
Above 3,500 TL : 10% of the total product value

Out-of-City Delivery Service*
Up to 3,500 TL : 420 TL
Above 3,500 TL : 12% of the total product value
 
* No delivery service is provided for live plants, small and fragile and similar sensitive products.
*For products with glass content and mirrors, delivery service is provided only when the packaging fee is paid
* Home furnishing and accessory deliveries are provided by delivery service to the customer's address door.
* Opportunity corner products are delivered with no guarantee.
* Delivery service is given over the actual sales price of the product.

You can add the assembly service to your shopping list together with the products at the kiosks in our stores, and you can pay for the products with assembly service from the check outs. You can also get this service from the delivery and assembly desk with the original IKEA invoice or products.
After purchasing your products from the store, you can also purchase assembly service online at www.IKEA.com.tr.

In-city Assembly Service;
 
Nearby Store Areas
Up to 3,500 TL : 350 TL
Above 3,500 TL : 10% of the total product price

Distant Areas
Up to 3,500 TL : 525 TL
Above 3,500 TL : 15% of the total product price

IKEA assembly service is under a warranty for 2 years from the date of assembly, provided that the product is used in accordance with the terms of use.

Assembly service is provided over the actual sales price of the product.

Click for detailed information.

Kitchen Assembly Service;
 
Nearby Store Areas
Up to 7,500 TL : 750 TL
Above 7,500 TL : 10% of the total product price

Distant Areas
Up to 7,500 TL : 1.125 TL
Above 7,500 TL : 15% of the total product price

*When the kitchen assembly service is purchased for TRY 10.000 and above, the delivery of the kitchen products will be free of charge.
 
Order and Pick Up Point Assembly Service

Furniture Assembly Service*
Nearby Store Areas
Up to 3,500 TL : 350 TL
Above 3,500 TL : 10% of the total product price

Distant Areas
Up to 3,500 TL : 525 TL
Above 3,500 TL : 15% of the total product price

Kitchen Installation Service*
Nearby Store Areas
Up to 7,500 TL : 750 TL
Above 7,500 TL : 10% of the total product price

Distant Areas
Up to 7,500 TL : 1.125 TL
Above 7,500 TL : 15% of the total product price

You can purchase the assembly service for the products you want, with your IKEA invoice number even after you leave the store or your products are delivered to you.

IKEA Gift Card can be used for furniture and home accessories purchases from IKEA Turkey stores. IKEA Family Point application is not valid for IKEA Gift Card purchases. You can get detailed information from IKEA Customer Service.

*Gift cards are non-refundable. Not valid for online purchases. It is not mandatory to use it at once..