Frequently Asked Questions

It is of utmost importance that you examine your order upon delivery to ensure that there are no visible signs of damage, crush, tears, missing or incorrect pieces. In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record  and dial 444 4 532 or contact us using the  “Contact Us” form. 

In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacement may be denied upon the review of IKEA.

What happens if I’m not at the address when my order arrives or no one can be found at the address? Your order will only be delivered to the recipient specified in your order or your immediate family member. If the recipient cannot be reached, a note will be left for you and your order will be sent to the nearest branch of the transport company. You should collect your order from this branch as soon as possible. At the end of this period, you can receive your products, which are returned to IKEA, by covering the delivery cost. For deliveries made by Horoz Lojistik, Arvato Lojistik, Borusan Lojistik and Yurtiçi Kargo, if you are not at the address on the specified day, you can pick up your products returned to IKEA by covering the delivery cost.  

With Same Day Delivery Service your order is delivered during the day while with Delivery on Appointment Service it's delivered to your address within up to 4 days of purchase. You can select the delivery date and time interval you request.

If you have any problems with the delivery company, please call our Customer Services on 444 4 532. Our team will help you with the necessary instructions.

The order is delivered to your address within a maximum of 7 work days from the day following the order date. Then, delivery company will notify you via SMS or phone calls about the delivery date.

You can get detailed information about the order status for online purchases, by using the 15-digit order reference number on the order tracking page. If the order is not delivered within 7 work days following the order date, you can get detailed information by calling us on 444 4 532. 

You can track your order on the order tracking page or call us on 444 4 532, using your 15-digit order reference number. (e.g.: 162702130940295)

You can also track your order from the relevant delivery company’s web site, using the tracking number.

The logistics provider delivers your order together with the consignment note to the flat door at the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's nearest office. You will be informed by the delivery company that your delivery has arrived for you to pick it up. In this case, the delivery should be collected from the delivery company's office. Click for current delivery areas.

We provide delivery service for your online orders by our logistics companies Arvato Lojistik, Horoz Lojistik, Borusan Lojistik, Yurtici Kargo due to the weight of the products and the destination city.

Every order is delivered with its consignment note. As a part of e-archive invoice system, your invoice will be prepared  digitally and sent to your e-mail address. If you didn't receive your digital invoice call us on 444 4 532 or contact us using the "Contact Us" form.

Our deliveries to the islands throughout Turkey are made as follows.

• For islands in Istanbul, the deliveries of accessory products over 10 decile are provided by Yurtiçi Kargo Suadiye Branch. • In Çanakkale Adalar, Yurtiçi Kargo provides the delivery of accessory products for over 30 decile from Gökçeada 18 Mart Yurtiçi Kargo branch and Bozcaada Yurtiçi Kargo Ezine branch.
• For products which weigh above the determined weight in Istanbul and Çanakkale, delivery companies provide delivery to the address or delivery from branches or centrals with telephone notification.
• After placing your order, you can track with the delivery company’s name and by order tracking number that will be sent to you via SMS.

You can place orders from any city in Turkey.

For online orders, the delivery charge is 10% of the total amount of your purchase. For instance, for an order with a total amount of TRY 600, you will be charged TRY 60 for delivery. Therefore the total amount payable would be TRY 660.