Online Store Delivery Service
We provide delivery service for your online orders by our logistics companies Yurtiçi Kargo, Arvato Lojistik, Borusan Lojistik or Horoz Kargo due to the weight of the products and the destination city.
The logistics provider delivers your order together with the consignment note to the flat door at the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.
For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's nearest office. You will be informed by the delivery company that your delivery has arrived for you to pick it up. In this case, the delivery should be collected from the delivery company's office.
Deliveries to islands in Turkey are subject to applicable restrictions of the logistics providers. The delivery company may provide home delivery or phone notice services, on the basis of the delivery size. You can track your order with your tracking number that is sent to you via SMS after dispatching the order.
Our deliveries to the islands throughout Turkey are made as follows.
• For islands in Istanbul, the deliveries of accessory products over 10 decile are provided by Yurtiçi Kargo Suadiye Branch.
• In Çanakkale Adalar, Yurtiçi Kargo provides the delivery of accessory products for over 30 decile from Gökçeada 18 Mart Yurtiçi Kargo branch and Bozcaada Yurtiçi Kargo Ezine branch.
• For products which weigh above the determined weight in Istanbul and Çanakkale, delivery companies provide delivery to the address or delivery from branches or centrals with telephone notification.
• After placing your order, you can track with the delivery company’s name and by order tracking number that will be sent to you via SMS.
Delivery Charge
The minimum order price for online shopping is TRY 500. The delivery fee is TRY 199 for orders up to TRY 1.500, TRY 329 for orders up to TRY 3.000, TRY 439 for orders up to TRY 4.000 and TRY 549 for orders up to TRY 5.000. For purchases over TRY 5.000 it is 11% of the total price of the products you buy.
Order Tracking
Once the products are delivered to the logistics provider, we send you an e-mail notification. Then, logistics providers notify you via SMS or phone calls about the delivery date.
You can track your order status on the order tracking page or by calling on 444 4 532, using your 15-digit order reference number. (e.g.: 162702130940295) You can also track your delivery from the logistics provider’s web site, using the cargo tracking number.
Important Notice
It is of utmost importance that you examine your order upon delivery to ensure that there are no visible signs of damage, crush, tears, missing or incorrect pieces. In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record and dial 444 4 532 or contact us using the " Contact Us" form.
In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacements may be denied upon the review of IKEA.