Online Store Return Policy
If you are not satisfied with your shopping for any reason, first thing you need to do for the return of your product / order is, to send us your request within 14 days from the date of receipt. You can follow the steps below to create a refund request.
1. Go to the "Orders" page from the "My Account" section on www.IKEA.com.tr and IKEA Mobile application.
2. Click the "Return Request" button next to your order.
3. If you purchased the same product more than once, select the number of items to be returned.
4. Answer the questions “Is the product unpacked?”.
5. Select the reason for the return and for the “Defective Product, Incorrect Product and Damaged Goods” options upload the product photos by clicking “Upload Photos” showing the defect of the product.
6. Click the "Continue" button and create your return request.
7. Note the return delivery code on your screen. You can also access your return delivery code from the "My Orders" page and the notification e-mail sent to your registered e-mail address.
8. Put the printout of your IKEA e-archive invoice or the dispatch note that came with the order all in one package with the products to be returned. You must fill and sign the Return / Exchange request form located at the bottom of your IKEA e-archive invoice or dispatch note. (The return code must be taken separately for each delivery and the packages must be prepared and delivered separately.)
9. Deliver the package with the return delivery code to the delivery company of your choosing within 7 days. Simply provide the code and you do not need to specify a return address. In case you have passed 7 days, you must get the return delivery code again. This period is 10 days for high-volume product returns.
10. For the return of your high-volume products, delivery company will be directed to your address to receive the products. You can see this information on the screen that appears after creating a return request and in the notification mail sent to your e-mail address.
After we receive your returned products / order, IKEA evaluates their compliance with the return conditions.
Returns are processed within 14 days following the return of the product(s), and refunds are issued in the same payment method as the original payment. Under normal circumstances, the refund will show up in your account within 2-5 work days; subject to variation in accordance with your bank’s procedures. We will cover the delivery charges for the return of the product(s).
Alternatively, you can personally return the product(s) to your local IKEA store.
General Terms of Returns
1. Returns must be made with original packaging or box.
2. The return of a product will not be accepted if the original packaging/box is damaged, if the product is broken or incomplete, or if it cannot be resold.
3. When returning a product, you must complete the appropriate fields of the returns form on the original invoice and sign and attach it to the product.
4. We can engage in return planning for the products you wish to return. We will cover the return delivery charges for products returned via our contracted logistics providers. Otherwise, the logistics providers firm will charge you for the delivery fees.
5. Return requests for assembled furniture products which were sold originally in disassembled form, will not be accepted.
Return of Damaged or Faulty Products
Please check the products at the time of delivery, to see that they have arrived COMPLETE, IN GOOD SHAPE and that an consignment note has been included. As a part of e-archive invoice system, your invoice will be prepared digitally and sent to your e-mail address. We cannot process returns or exchanges without submission of the copy of the receipt/invoice.
In the case of invoices issued for corporate customers, the return or exchange can be processed only with the return invoice issued by the corporate. The delivery staff will ask for a written confirmation for the delivery. You should not receive the damaged products and should ask the delivery staff to take a written record. Such products will be replaced within 14 work days and you will not be asked for further transportation charges or any other fees.
If you’ve received the damaged or faulty products and did not claim to the delivery staff, IKEA Customer Services Department will ask you to send a photo indicating the damage or defect of the product. In case of concluding that the problem was not caused by the customer, the product will be replaced. When returning a product that is to be replaced, you must fill in the return form on the invoice, sign and attach it to the product.
Refund of Incorrect or Missing Products
If there are missing parts of the delivery, you will be asked to receive the existing products, and take a written record of the problem. If the delivery contains incorrect products, you should not receive those products and take a written record of the problem.
You can contact us using the ‘Contact Us’ form or dial 444 4 532, for any return or exchange requests concerning your order.